Legal
Privacy Policy
Your privacy matters to us. This policy explains how Bloom Craft collects, uses, and protects your personal information.
Last updated: March 2025
Bloom Craft (“we”, “our”, or “us”) is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at thebloomcrafts.com or engage with our services.
1. Information We Collect
Personal Information You Provide
When you place an order, request a quote, or contact us, we may collect:
- Full name and contact details (phone number, email address)
- Delivery address and recipient information
- Order preferences and customization requests
- Payment information (processed securely through our payment providers)
- Messages and correspondence with our team
Information Collected Automatically
When you browse our website, we may automatically collect certain technical information including your IP address, browser type, pages visited, and time spent on the site. This helps us improve your experience.
2. How We Use Your Information
Personal Information You Provide
We use the information we collect to:
- Process and fulfill your flower orders and delivery requests
- Communicate with you about your orders and inquiries
- Send you order confirmations and delivery updates
- Provide personalized customer service
- Improve our products, services, and website experience
- Send promotional offers and seasonal updates (only with your consent)
- Comply with legal obligations
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only with:
- Delivery partners — to fulfill same-day and nationwide deliveries
- Payment processors — to securely process payments
- Legal authorities — when required by Kenyan law or court order
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All sensitive data is encrypted and stored securely.
5. Your Rights
Under applicable Kenyan data protection law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt out of marketing communications at any time
To exercise these rights, contact us at: hello@thebloomcrafts.com
6. Cookies
Our website may use cookies to enhance your browsing experience. You can control cookie settings through your browser. Disabling cookies may affect some functionality of our website.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services following any changes constitutes your acceptance of the updated policy.
9. Contact Us
For any privacy-related questions or concerns, please contact us at:
Email: hello@thebloomcrafts.com
WhatsApp: +254 700 000 000
Website: www.thebloomcrafts.com